We have updated the following Policies pages as of July 1, 2022.
Among these changes, you will notice the following updates:
- We will start paying merchants for orders at the time of delivery instead of upon shipment. This is a necessary change based on how we are paid by some of the key 3rd party marketplaces we work with and will reduce the frequency with which we must pay out merchants for orders before we have received payment. If we do not receive a delivery scan on an order for some reason, you will be paid on the estimated delivery date associated with the Economy shipping service level for the point of origin indicated in Merchant’s account settings
- We are clarifying our policy surrounding UPC collision. If a merchant provides an incorrect UPC value for a product listing, it may cause listings for the product to reflect completely different items when submitted to certain 3rd party marketplaces. In such situations, you will be responsible for any costs related to returns or refunds which are necessary to resolve any resulting customer issues.
- We are clarifying our products not received policies to account for how certain 3rd party marketplaces handle when buyers do not receive orders even though the tracking information shows a delivery scan. On many 3rd party marketplaces, we are required to refund customers who maintain they have not received their orders, even if the provided tracking information shows delivery, and you are responsible for the associated costs. Although these occurrences should be rare, this update clarifies these refunds can generally only be disputed if you are able to provide delivery confirmation or other photographic evidence confirming the order was successfully received by the intended recipient.
Have questions about these updates? Contact us and we'll be happy to assist you.