Merchant fulfillment metrics help you track your performance and determine if you are meeting our requirements as well as the expectations of our mutual customers. These are located on your account Dashboard for review.
In order to ensure we can successfully promote your products on as many marketplaces as possible and maximize your sales, you should ensure you meet the following thresholds below based on your selected Shipping Service Levels:
- On Time Handling Rate: 98% or greater
- On Time Delivery Rate: 98% or greater
- Merchant Cancellation Rate: 2% or less
- Return Rate: Varies by category
These stats show how efficiently you are completing your orders and getting them out for delivery to your customers.
Canceled orders happen but they shouldn’t happen very frequently. If you are cancelling a lot of orders it could be a sign that something is wrong. You may want to review your product data and inventory levels to ensure you have no misleading information and that you can ship items when they are purchased.
Returns are part of doing business and unavoidable in some cases, but you should do your best to ensure your listings are accurate and your products align with customer expectations in order to minimize them as much as possible. You can view the return reasons recorded for any orders which have been returned by looking them up on your Orders page.
We currently display these metrics for the most recent calendar month in the Merchant Performance Metrics area on your Dashboard (the return rate data lags one month behind to ensure the accuracy on this performance data) -
Orders which are fulfilled late or are canceled because they cannot be fulfilled are subject to penalties in accordance with our Merchant Quality of Service Agreements.
If you do not meet these expectations, you may also be subject to additional action, such as the limitation of your marketplace eligibility or even the suspension or closure of your MoreCommerce account, at the sole discretion of MoreCommerce.