By default, MoreCommerce merchants/products are opted into the Economy Ground shipping service, which requires all orders for standard products be shipped within 2 business days and delivered within 10 business days.
Eligible merchants may also be given the option to select from a variety of other shipping service levels, all of which come along with their own shipping and delivery time requirements as described below.
If this option is enabled in your account, you will be able to select the default details associated with your additional shipping service levels from your Shipping Settings page found in the Fulfillment menu. Once you have completed this section, you will be able to select these additional shipping options in Add Product, Product Imports or Merchant API.
For more detailed information on how to add and/or edit your products, we recommend reviewing the applicable articles in the Products section of our FAQ, such as the Apply Shipping Service Levels to Existing Listings with Bulk Edit article which covers the most common method by which additional shipping services can be applied to existing listings in bulk.
Standard Ground:
- Handling Time - 2 business days
- Delivery Time - 5 business days
Expedited 1 Day:
- Handling Time - Same business day (for orders placed before the 1 PM ET cut-off time) or next business day (for orders placed after the 1 PM ET cut-off time)
- Delivery Time - Next business day (for orders placed before the 1 PM ET cut-off time) or 2 business days (for orders placed after the 1 PM ET cut-off time)
Expedited 2 Day
- Handling Time - Same business day (for orders placed before the 1 PM ET cut-off time) or next business day (for orders placed after the 1 PM ET cut-off time)
- Delivery Time - 2 business days (for orders placed before the 1 PM ET cut-off time) or 3 business days (for orders placed after the 1 PM ET cut-off time)
International Economy:
- Handling Time - 2 business days
- Delivery Time - 20 business days
Customizable products are exempt from these requirements and instead must by shipped within the ship time specified in the product details, which can vary from 1 to 10 business days, and delivered within 15 business days - with the exception of International Economy which still allows 20 business days for delivery for such products.
Shipments which do not meet these requirements may be subject to penalties as described in our Merchant Quality of Service Agreements.