We are updating our Merchant Agreement on September 1, 2020.
You can review the updated agreement in advance by clicking here.
Among these changes, you will notice the following updates:
- We have clarified that we may hold payments when a store is closed or placed on vacation. This is done solely to ensure the costs associated with any returns which take place thereafter can be funded from your account and is consistent with the policies of many other platforms. Barring any unique circumstances, these holds generally last about 30 days to align with the return windows of some of our distribution partners.
- We may start using ACH accounts to collect balances owed. We have historically only collected balances owed through deduction of future payments or using the credit card placed on file with your account, but are expanding our terms to allow us to utilize your ACH account for this purpose as well. This will impact a very small percentage of merchants and is a necessary change to minimize our liability from balances owed which we are unable to collect.
Have questions about these updates? Contact us and we'll be happy to assist you.