Customization fields allow shoppers to provide details you'll need to complete their orders. For instance, if you sell personalized jewelry and shoppers can tell you the initials they’d like stamped on their item, the customization field is where they would enter that information.
Please note that customization fields are different from variation menus.
Adding a Customization Field
You can add a customization field to individual products, one at a time, or to multiple products at once by performing a Bulk Edit.
To add a customization field to an individual product:
Find the desired item in your Merchant Toolkit and click on the “Edit” button.
Click “Shipping” on the left to go to the product’s “Shipping” section.
Check the "Is this product customized, personalized or made-to-order?" box.
(a) Enter the question or prompt you want shoppers to complete in order to make their purchase.
(b) Specify your estimated ship time, or the number of business days it will take you to get the product in the mail to your shopper. By default this will be set to 7.
Save your product.
To add customization fields to multiple products at once:
Click the “Products” tab in your Merchant Toolkit and select "Bulk Edit."
Click the “Download Full Product File” button.
Go to your Dashboard and click to download your CSV file.
Open your file and (a) enter "1" (without the quotes) for items you want to designate as custom or made-to-order under the "Is Made-to-Order" heading.
(b) Enter your customization prompt under the “Customization Prompt” heading. Also be sure to enter an estimated ship time for applicable products.
Save your file.
Return to the "Bulk Edit" page and reimport your file at the bottom of the page.
Please note that custom products must be delivered to shoppers within 15 business days of the order being placed regardless of the estimated ship time you select and that you can turn customizations on or off at any time.
You'll see your shoppers’ replies to your customization prompt when you view order details and packing slips.
