Customization fields allow shoppers to provide details you'll need to complete their orders. For instance, if you sell personalized jewelry and shoppers can tell you the initials they’d like stamped on their item, the customization field is where they would enter that information.
To add customization fields to multiple products at once you can use our bulk edit feature.
Please note that customization fields are different from variation menus.
Adding a Customization Field
You can add a customization field to individual products, one at a time, or to multiple products at once by performing a Bulk Edit.
To add a customization field to an individual product:
Find the desired item in your Merchant Toolkit and click on the “Edit” button.
Scroll down to the Product Details section
There are two options.
1.) The buyer can choose product customizations/personalizations where you can enter a prompt to ask the buyer for their customizations. You'll see your shoppers’ replies to your customization prompt when you view order details and packing slips.
2.) This product is made to order. Use this if the items are made once the order is placed by the buyer. You will need to enter the lead time for the item to be created and shipped.
Save your product.
Please note that custom products must be delivered to shoppers within 15 business days of the order being placed regardless of the estimated ship time you select and that you can turn customizations on or off at any time.