MoreCommerce provides an FTP server you can use instead of your Merchant Toolkit to manage your products and orders. To use this feature you’ll need to activate it in your account first.
Activating FTP
To start, sign in to your MoreCommerce account, click on your merchant account and select "Dashboard."
Next, in the "Products" tab click "Import Products."
Click "Add" under the FTP option.
Click "Enable FTP" to activate the feature.
Once you have access, you'll be able to go back to the FTP page to retrieve the information needed to access the FTP server. You'll need to click "generate a new password" to view your password.
For security reasons, MoreCommerce does not store your FTP password. MoreCommerce only displays it in your Merchant Toolkit when you request access to this feature, so be sure to write down or copy your password to a document stored locally on your computer. You will not be able to get your password later on. However, you can reset the password at any time.
If you reset your password, be sure all connections using FTP are updated with the new password.
If FTP is already active in your account, the FTP page will show the server path and your username. You'll be able to reset your password if needed.
Note: Your FTP username and password are different from your store username and password. You cannot choose your FTP username or password. Our system creates these for you.
FTP Basics
MoreCommerce's FTP server path is: ftp://feeds.opensky.com/
The main directory, which is Read-Only, contains two directories:
- Products
- Orders
The "products" directory and its subfolders are used to manage products. The "orders" directory and its subfolders are used to manage orders.
MoreCommerce supports FTPS (also known as FTP-SSL), which allows you to run FTP connections securely, using encryption and certificate authentication support. MoreCommerce recommends you always use this secure option.
Managing Products
The “products” directory has three subfolders:
1. Imports
The direct server path to the "imports" subfolder is: ftp://feeds.opensky.com/products/imports
- Upload your product CSV file here.
IMPORTANT: Before your first import, carefully review MoreCommerce's data file specifications. Be sure to download our Starter file if you do not have any products in your merchant account yet. If you do have products in your merchant account, go to the Import/Bulk Edit page and download a full inventory file. Then use that same file format in your FTP imports.
2. Exports
The direct server path to the "export" subfolder is: ftp://feeds.opensky.com/products/exports
- Contains a full inventory update file that is generated when the FTP account is activated and upon request later on.
- NEW: You can download a full inventory file any time from the Import/Bulk Edit page of your merchant account. MoreCommerce's data file format matches the FTP data file format.
3. Reports
The direct server path to the "reports" subfolder is: ftp://feeds.opensky.com/products/reports
- Access your Error Reports here.
- NEW: You can review your processing results and error reports from the Import History page of your merchant account.
Managing Orders
The "orders" directory contains two subfolders:
1. Exports
The direct server path to the "exports" subfolder is: ftp://feeds.opensky.com/orders/exports
- Download your pending orders here.
2. Imports
The direct server path to the "imports" subfolder is: ftp://feeds.opensky.com/orders/imports
- Upload your tracking info here.
The "exports" subfolder contains one data file called "pending_orders.csv". New orders are added to the file shortly after they become Pending (i.e., are available to process). Each time you upload a new shipping file, the "pending_orders.csv" is also updated. This means that when pending orders are marked "processed," they are removed from the file.
The "imports" subfolder is where you transfer your shipping file (i.e., a file containing the Order_Number, Tracking_Number and Carrier columns). Once you've uploaded your file, we'll move it to processing, and it will disappear from the folder.
We recommend that you use a simple shipping file format that contains the orders you are processing along with their shipment tracking numbers and carrier names. That is the only information needed to process orders. For your convenience, you may also return back the full "pending_orders.csv" file with the tracking number and carrier added for each Order_Number you're processing.