Once you've set up your Billing information, MoreCommerce pays twice each month, per the Merchant Fees & Payment Terms agreement.
Each payment is a sum of all of the order Payments and Fees for a given pay period.
Here's how it works.
Semi-monthly pay schedule
MoreCommerce will pay you twice a month, roughly 15 days after each period ends:
|Order activity||You'll be paid on|
|From the 1st through the 15th of the month||The last day of that month|
|From the 16th through the last day of the month||The 15th of the following month|
MoreCommerce only pays on business days - if the pay date is a weekend or holiday then we'll initiate the payment transfer on the next business day.
Payments take 2-3 business days to reach your account and will reflect the memo "ACH OSP". MoreCommerce initiates a payment transfer on the pay date, but it takes banks a couple of days to process the payment.
Remember, MoreCommerce will only issue the payment if your Billing information is complete and up to date.
MoreCommerce will pay you for each order based on when it is scanned as delivered, e.g. the carrier scanned the shipment. If we do not receive a delivery scan on an order for some reason, you will be paid on the estimated delivery date associated with the Economy shipping service level applicable to the point of origin indicated in Merchant’s account settings.
So if a shopper places an order on January 31 and your shipment is scanned as delivered on February 2, MoreCommerce would assign the payment for the first half of the month. (So you'd receive it in your February 28 payment.)
If someone (a shopper, you, our Trust & Safety team) cancels or returns an order, MoreCommerce will typically reverse the payment per the Merchant Fees & Payment Terms. MoreCommerce will deduct the amount from your payment based on when the cancellation or return is processed.
This will often be in the same period as when the order is delivered, so the payment and reversal will cancel each other out.
But if the delivery and the return happen in different pay periods then the payment and reversal will also be split between the 2 pay periods. Continuing the example above, if an order is delivered on February 2 and a shopper returns it on February 16, MoreCommerce would issue the payment in one period (1st half of the month, so you'd receive it on February 28) and reverse it in the next period (2nd half of the month, so you'd see a deduction in your March 15 payment).
MoreCommerce charges fees for transactions and credit card processing based on when a shopper places an order.
So if a shopper places an order on January 31, we'll asses the fees on January 31. (And if the same order is delivered on February 5, the payment would appear in the following period.)
If someone (a shopper, you, our Trust & Safety team) cancels or returns an order, we'll refund some or all of the fees per the Merchant Fees & Payment Terms. MoreCommerce will refund the fees based on when the cancellation or return is processed.
Just like payments, this might happen in a separate pay period.
Let's go through that example
Many orders, shipments, returns, and cancellations will all happen within a single pay period.
However, in some cases, they'll be spread out far enough that they'll affect several payments. Here's an illustration of the "most spread out" case, so you can see how we'd schedule the payments and fees:
|Order event||Happens on||Payment or Fees||Affects the payment on|
|Order placed||Jan 31||Fees||February 15|
|Order shipped||Feb 1||Nothing - the shipment hasn't been delivered yet!|
|Order delivered||Feb 5||Payment||February 28|
|Order returned||Feb 16||Payment and fees updated||March 15|