How do I connect my store and ShipStation account?
1. Go to the ShipStation Integration page located in the Integrations menu of your account.. Click on Enable ShipStation to receive your credentials (username, password and store URL).
2. Log into your ShipStation account. If you don't have one, you can sign up here.
3. Navigate to Settings. Under Selling Channels, click Stores & Marketplaces.
4. Click "Connect a Store or Marketplace" and scroll through the list of platforms until you find MoreCommerce.
5. Fill in the Username, Password, and store URL with the provided credentials. Do not change the Paid Status or Shipping Status fields.
6. Click Test Connection which should return a success, then click Connect. Congrats! Your orders will now flow into ShipStation.
Now that I'm connected, how does this affect my Merchant Toolkit?
When orders are initially sent from your store to ShipStation, we will automatically mark them as In Processing in the Pending orders section of your Orders tab. Once you've updated the order with a valid tracking number, a notification email will be sent to the customer letting them know the order has shipped.
As always, if you need to cancel an order please contact Merchant Support and select "Cancel an order" for a faster response.
Do I have to send a shipping confirmation to the customer?
No. We will automatically update customers when the order is completed in ShipStation. If for whatever reason you need to contact the customer about their order, you can still do so by navigating to the Orders tab in your Toolkit, expanding the order row by clicking on order number in question, and clicking the "Email Customer" link.
I create customized items, and the customizations are getting cut off in ShipStation.
If your customers' customizations are lengthy, they might be truncated by ShipStation. If something's missing, the first thing to do is to check the Orders tab of your Merchant Toolkit; chances are that the full customization request will appear there normally. If not, contact Merchant Support and we'll be happy to investigate.
