Set Your Shipping Price
You should charge the lowest shipping price possible. In our research, we've found that shoppers are extremely sensitive to price. Lower shipping costs can actually boost your sales.
To set a fair shipping price (for you and the shopper), be sure to consider a few things, including:.
- The type of service you'll use: Using overnight delivery services may cost you more than other services.
- Your packing materials: If you'll need to include frozen gel packs in your package, that will also cost you.
- The size of your package: Bigger shipments may cost more.
Save Time & Money
Packing and shipping your products can be extremely time consuming, and if there is one thing you're short on, it's probably time.
Ensure you're shipping efficiently. Here's how:
- Buy packaging materials in bulk online. You'll find a huge selection and you'll get what you need at a lower price when you buy in bulk. Plus, going this route means you won't have to run to the store to pick up supplies. They'll be delivered right to your door.
- Print your own postage. This can help you get orders out the door and into your customers' hands faster.
- Take advantage of pickup services. Some carriers, like UPS, offer daily pickups for a low weekly rate, so you can skip the post office all together.
Set & Meet Your Customers' Expectations
Be sure to include an accurate Estimated Delivery Time, so shoppers know how long it will take you to fulfill the order and when they can expect their shipments. And remember that it’s important to meet your Ship Times.
It will keep shoppers happy, build trust and encourage customers to stop by again.
As you're processing orders, be sure to:
- Mark them as "shipped"
- Enter a tracking number for each order
- Get your orders on their way within 2 business days
MoreCommerce's new Merchant Quality of Service Agreements require it. Please note that not complying with these agreements may result in penalty fees, which range from $5 per occurrence to $100, or suspension of your account.
Know the Major Shipping Providers
Each of the 4 main shipping organizations in the United States has programs for small and medium-sized businesses, like yours.
UPS, FedEx, DHL, and the U.S. Postal Service have easy-to-use online tools and resources to help you with all your shipping needs. Some of the carriers also provide educational resources and helpful advice.