Congrats on making a sale. Now it's time to process, pack and get the order on its way to your shopper.
Remember, all MoreCommerce orders (with the exception of custom products) must show a carrier pickup within 2 business days or you may incur fees. And keep in mind that most orders must be delivered within 10 business days after an order has been placed. Custom products must be delivered within 15 business days of order placement in accordance with our new Merchant Quality of Service Agreements.
Note: The following instructions are for merchants who do not use ShipStation or ShipWorks to process orders. If you use those services, please see our ShipStation and ShipWorks help articles for details on processing orders.
If you don't use ShipStation or ShipWorks to process orders, you can start processing your orders in your Merchant Toolkit. Notice the number on the "Orders" tab. It lets you know how many pending orders you have.
Hover over the "Orders" tab and click "All."
This will take you to your "Orders" page, where you'll see all your orders.
All orders that are ready to be fulfilled display on the "Pending" tab.
Scroll down to find the order you're ready to process or search for it using the "Search" field. Next, click on the appropriate order to see its details.
Click the "Print Packing Slip" button to print your packing slip. Remember, packing slips are a great way for shoppers to know at a glance if their orders are complete when they receive them, and they're a great way to build your brand.
Next, go to your preferred shipping carrier (USPS, FedEx, UPS, etc.) to generate a shipping label for the order.
Once that's done, (a) click on the shipping carrier you'll use for the order, (b) enter the tracking number and (c) click "Process Order." Please note that all merchants must provide tracking info for all of your orders within 24 hours after requesting a shipping label from the carrier. Merchants who do not, may incur fees.
The order will now appear on the "Processed" tab of your "Orders" page. If you accidently entered the wrong tracking info, you can correct it by finding the order and clicking the "Edit" link.
How will I know if I have a new order?
We will send you a message to the email address noted in the "Users" section of your "Account" page. Be sure to add the site's name to your email client's whitelist to avoid bounced or missing messages.
Note: We sends new order emails every day at 9 a.m. ET.
Why are there orders on the "Review" tab?
We review all orders to ensure they’re valid, so you may notice orders on this tab if you check your "Orders" page regularly.
These orders cannot be fulfilled until they're verified. If they're found to be invalid, they will be canceled. Learn more about the review process. All valid orders that are ready to be fulfilled will display on the "Pending" tab of your "Orders" page.